Steve DeRyck
182 Glenashton Drive
Oakville, Ontario
L6H 6H6

Home: (905) 582-2798
Cell: (289) 242-8410
E-Mail: steve.deryck@abattoir.net
 

Work Experience and Accomplishments

Netbored Inc. o/a AVDeals.com, AVDeals.ca, Plasma.com and GSAAmerica.com, Oakville, Ontario.
September 23, 2002 to Current Day – Technical Sales Specialist

Duties

• To provide clear and concise technical expertise via the telephone with respect to all consumer electronics products sold by the company on the Internet.  Applications for these products range from commercial environments such as government installations, digital signage, houses of worship, educational institutions, resellers, installers, restaurants, pubs, and boardrooms to personal home theater setup.
• Responsible for the in-company computer network, maintenance and troubleshooting of all PC, Server, Mail and LAN issues.  Setup new users and systems as required and resolved all LAN problems as necessary.
• Responsible for all GSA sales and support to all branches of the United States Government, which involves active sourcing of bids and tenders, as well as negotiating best prices with distribution and the manufacturers.
• Write content for affiliate sites HDTV.ca and Projector.com under the pseudonym Samantha Claire.

Initiatives

• Designed and setup the in-company computer network with Microsoft Windows 2000 Server and Microsoft Exchange Server 2000.   Implemented Outlook 2000/2003 as the client to Exchange and also allowed for file sharing and security over the LAN.  
• Successfully obtained three General Service Administration (GSA) Contracts for the company, and raised U.S. Government sales to $5,000,000 within three years of obtaining first contract.
• Created and designed video projector replacement lamp cross reference matrix database as a means to secure a recurring revenue stream for the company. 
• Processed and verified all customer orders in addition to my regular duties from August – October 2004 due to staff shortage within the Order Department.

Trump Systems, Inc., Brampton, Ontario.
March 1, 1999 to August 23, 2002 - Technical Network Engineer

• Interacted with clients on a regular basis to troubleshoot and solve various issues on their network.  This was done via telephone, e-mail, live-chat, and onsite support.  Resolved issues relating to Internet connectivity, LAN/WAN, E-Mail, Hardware, O/S, Viruses, Malware, and Servers.
• Primary focus was on Troubleshooting, Network Integration, Security and Design Projects for clients.
• Partnered with Fluke Networks to create Network Diagnostics Division of the company.
• Clients included The Corporation of the Township of King, The City of Toronto, Brafasco (KAR Products), Heart & Stroke Foundation of Ontario, Universal Studios, Scarborough General Hospital, Group 4 Falck (Canada).

Future Shop, Inc., Mississauga, Ontario (Head Office).
December 1997 to February 1999 - Senior Repair Technician

• Responsible for service of all computer and printer equipment sold by Future Shop.

Advanced Computer Systems, Georgetown, Ontario.
August 1995 to July 2001 – Owner / Supervisory Repair Technician

• Responsible for service, repair and maintenance of all computer systems, as well as software and hardware installation and configuration.
  

Education

Brock University, St. Catharines, Ontario

• Courses of Study: Bachelor of Accounting and Finance and Computer Science.
• 1 year completed towards degree.

Robert Land Military Academy, Wellandport, Ontario

• Graduated with O.S.S.D. & O.A.C. (Honors) Diplomas.
• Participated in military-style exercises such as Drill and Rappelling.
• Volunteered at the Dunnville Seniors Center and coordinated activities for the elderly.
• Participated in intramural activities such as Baseball, Basketball, Martial Arts, Scuba Diving, and Wrestling.

Computer Experience

Technical Expertise

• CompTIA A+ Certified Technician.
• CompTIA Server+ Certified Technician.
• HP / Compaq Certified Technician (ACP Designation).
• Microsoft Certified Systems Engineer (MCSE Designation, Windows NT/2000).
• Cisco Certified Network Engineer (CCNA Designation).
• Citrix Metaframe Certified Associate (CCA Designation).
• IBM, Packard-Bell, Hewlett-Packard and Intel Technical Service Certificates.
• 18 years experience in hardware / software configuration and installation, including servers and notebooks.
• 13 years experience in Networking with Windows 95/98/ME/NT/2000/XP/Vista, using TCP/IP, IPX and NetBEUI Protocols.  Setup and configured services such as RAID, DHCP, DNS, WINS, VPNs and Active Directory.
• 5 years total experience in HTML/WWW layout and design using JavaScript.
• Performed service on name brands Acer, AST, Compaq, Dell, HP, IBM, Packard-Bell, and NEC.
• Performed service on Brother, NEC, Okidata, Canon, and Hewlett-Packard Fax Machines and Printers.

Operating Systems

Extensive Knowledge of the following operating systems:

• DOS v6.22 / Windows v3.10/v3.11/95/98/ME
• Windows NT Server / NT Server Terminal Services Edition / Workstation v4.0
• Windows 2000 Server / Professional
• Windows XP Home / Professional
• Windows Vista (all flavours)

Software Knowledge

Vast Experience with the following software packages:

• Microsoft Exchange 5.5/2000/2003.
• Microsoft Terminal Services/Citrix Metaframe.
• Various Backup Software, including ArcServeIT 2000, and Storage Replicator v2.1.
• Fluke Network Inspector 5.01/Enterprise LanMeter 68x Series.
• Microsoft Office 97/2000/XP/2003/2007.
• Adobe CS3 Suite including Premiere, Photoshop, Audition, Encore, Acrobat.
• All Symantec Products (Backup Exec 9.1, Antivirus Corporate, WinFax, Ghost, PC Anywhere).

Academic Achievements

Robert Land Military Academy (Academic Year 1990-1991)

• Awarded the Gold Academic Medal.
• Awarded the Gold Citizenship Medal.
• Awarded the Headmaster's Medal and Trophy.
• Awarded the Bronze Athletic Medal.
• Awarded two Conduct Cords of Excellence.

Robert Land Military Academy (Academic Year 1991-1992)

• Awarded the Gold Academic Medal.
• Awarded the Governor General of Canada's Medal for Academic Excellence (O.A.C.).
• Awarded the Silver Citizenship Medal.
• Awarded the Bronze Athletic Medal.
• Awarded three Conduct Cords of Excellence.
• Awarded the Senior Prizes for both Mathematics and English.

Interests and Hobbies